Airece Fort

247 E. Corporate Dr. Apt #932, Lewisville, TX 75067

Cell: 913-952-6665

Email: airece.fort@yahoo.com

 

Professional Experience

 

Technical Support Analyst                                                                                                    2016-2016

Expedia                                                                                                                                      Dallas, TX

•         Provide Tier 1 support to internal and external partners on intermediate technical issues via email and phone to established KPI’s for quality, timeliness, productivity.

•         Triage incoming cases and ensure that correct priorities are set.

•         Provide change history information, monitor alarms, schedule maintenance outages, and handle access issues with customer facing tools.

•         Trouble shoot basic connectivity issues

•         Generate system reports and identify action items.

•         Interface with Tier 2 Analysts on escalated issues.

•         Run SQL queries per bookings, notification logs and data reports.

•         Act as a liaison between the frontline Expedia Market Management team and Tier 2 Analysts.

•         Update and Manage accounts in Salesforce database

•         Develop an in-depth understanding of the Expedia Connect, Expedia QuickConnect and 2 connectivity integration systems and Expedia hotel inventory systems as well as the related business impacts.

 

Inventory Analyst of Spinal/Extremity Fixation                                                              2015- 2016

Orthofix                                                                                                                                    Lewisville, TX

•         Provide technical expertise to all internal and external consultants and serve as the primary liaison with doctors, hospitals and Orthofix management.

•         Work closely with management to prioritize business and information needed.

•         Perform wide variety of complex duties, requiring initiative and a significant amount of judgment in solving problems and decision making which effects revenue.

•         Have monthly meetings with RVP’s regarding consignments, utilization sales, sales forecasting, and future audits.

•         Analyze documents for accuracy, investigate questionable data and take corrective action when necessary.

•         Update and manage accounts via Oracle 11i and R-12 database.

•         Maintain detailed/accurate documentation and provide follow up on deadline on communications and reporting.

•         SQL knowledge of databases

•         Set up weekly meetings with VP discussing Spinal/ Extremity consignments, reporting and loaner pool.

Conversion Support Analyst                                                                                                     2015 -2015

Cerner                                                                                                                                              Dallas, TX

•         Communicate with clients to obtain guidance for the conversion process.

•         Coach end-users on performing high-level Cerner solution tasks work with super-users to address process and workflow questions.

•         Sounding board for the end-users regarding changes that needs to be made, process and workflow issues, etc.

•         Identify, clarify and resolve issues and risks, escalating them as needed.

•         Analyze and determine conversion requirements and specifications.

•         Assist with issue resolution, mentoring and training.

•         Utilize information resources in EMR system for the command center: updates/changes in a timely manner.

•         Excel, basic knowledge of SQL databases.

•         Identify, analyze, and interpret trends or patterns in complex data sets.

•         Research new and existing data in Cerner database sources to contribute new development and improve data management processes.

•         Assist doctors and physicians on Power Charting, medical records and documentation for patient’s medical history.

 

Education

Certified Pharmacy                                                                                                                                2009

Excelsior Springs Job Corps                                                                                  Excelsior Springs, MO

 

Associate Degree, Healthcare Management                                                                                    2011

National American University                                                                                     Overland Park, KS

 

Qualifications

Computer Skills:

Microsoft Word, Excel, PowerPoint, Access, Outlook, Microsoft Windows XP and Microsoft Office XP Professional.

 

•         Excellent written and verbal communication skills

•         Great presentation and organization skills

•         Excellent analytical skills

•         Knowledge of market research and analysis

•         Excellent statistical and numerical skills

•         Quick Learner

•         Time Management Skills